1- About the tubes
Q: What are these tubes?
A: The tubes that I sell are the exact same ones that I use to make all of my pictures. They are based on the DIY version I have been making for years. To make them, we start from stock clear tube and add various layers (reflectors, gels, protectors, covers…) to achieve the different colors and effects. These tubes are made of polycarbonate, making them super light-weight. Each tube is assembled by hand here in Montréal.
2- THE SHOP
Q: Can I order a specific set of colors?
A: YES! Finally! Here’s the link: https://lightpainting.store/collections/light-painting-tubes/products/light-painting-tubes?variant=31266749546631
Q: What warranty is included with the tubes?
A: The tubes are going to arrive to your destination in perfect shape. If it’s not the case, please contact us so we can figure out a solution. However, these tubes are like paint brushes. Once you start using them, they get altered. The only way to keep them intact is to leave them in the box. Over time, the tubes might get scratched, which is a good thing most of the time. Check out 2.3 for more details.
3- SHIPPING, CUSTOMS, PACKAGE
Q: When are you going to receive your package?
A: Orders are usually shipped within 2 weeks. Once we ship your order, it takes from 3 to 14 days for DHL to deliver your package. There is an option to get FEDEX PRIORITY shipping from the options at checkout, but the price is unfortunately quite high (this is our cost! Shipping tall packages is expensive)
Q: What custom fees should I expect to pay?
A: Shipments outside of the Canada may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. You can calculate the approximate amount by finding out about regulation for custom fees for your country. Check out this link for more details: http://international.dhl.ca/en/express/customs_support/duties_taxes/duties_taxes_receivers.html
Please note that we are not responsible for items turned back at local customs.
Q: What is the size of the package?
A: Packages are up to 42” high, and the width varies depending on the number of tubes you are purchasing.
Q: How can I request a follow-up about a shipment?
A: The only way to get details is by writing to firstname.lastname@example.org. Don’t use the group, don’t use my instagram, don’t use my facebook. You’ll have a quick answer IF you send your request to email@example.com.
Q: In which country do you ship?
A: We try our best to ship worldwide, but we currently can’t deliver any packages to Russia and Iran.
4- USING THE TUBES
Q: How to use the tubes?
A: I explain absolutely everything on AboutTheTubes.com
Q: How to power up the tubes?
A: You need a flashlight. The tubes by themselves are simply made of plastic. For the actual recommendation, check out https://ericpare.com/gear
Q: How solid are the tubes? / Why do you recommend to not use them outdoors?
A: I use the tubes outdoors all the times (at the beach, in sand dunes, in the snow). But they age older by doing so. Is this a bad thing? I don’t think so. A brand new tube is going to give you smooth color all across the length of it. A very dirty tube might give you some lines and/or brightness shifts. Here’s an extreme example using a tube that I used to throw sand around.
Q: How can I keep the tubes in good condition?
A: I am good at beating up my tubes and I don’t mind doing repairs after each trip I make, but if you want to preserve your tubes for years, here’s what I suggest:
- Never put anything else than caps on top of the tubes (avoid anything that is likely to bend them)
- Don’t use them in high winds (I bent my tubes way too often by doing so)
- Don’t use the tubes at the beach: sand and water is super hard to get rid of
- The end-caps have a heat tolerance of 50°C / 122°F. Don’t leave them on the dashboard of your car when it’s sunny, otherwise they are going to melt
5- USING THE END CAPS
Q: What are the end caps for?
A: End caps are used for multiple reasons:
- bounce back the light (white full cap)
- block the light to avoid any line on the ground/ceiling (black full cap)
- attach accessories like feathers or sparklers (half-caps)
- add some extra glow at the tip of the tube (glow caps)
Q: How to repair a tube?
A: If a tube gets bent (visible in the shots), the best trick is to add one long slice of black masking tape to totally cover the back of the tube. This is going to hide the bend mark and also it helps to make yourself invisible. If the tape start to peel off, you can carefully remove it and replace it with new one.